Refund Policy

Last Updated: September 21, 2025

Our Commitment to Customer Satisfaction

At GameDevelopers.Store, we are committed to delivering high-quality Android game development services that meet our clients' expectations. This refund policy outlines the terms under which refunds may be requested and processed.

1. Eligibility for Refunds

Full Refund (100%)

• Project cancellation within 48 hours of payment (before work begins)
• If we are unable to deliver the agreed-upon services due to technical limitations
• If the project has not commenced within 7 business days of payment

Partial Refund (Prorated)

• Project cancellation after work has begun, calculated based on completed milestones
• Mutual agreement to terminate project mid-development
• Significant changes in project scope that affect viability

No Refund Policy

• Completed project deliverables that meet agreed specifications
• Digital assets and code that have been delivered and approved
• Services that have been fully rendered (design consultations, completed milestones)
• Third-party costs (Google Play Store fees, asset purchases, etc.)
• Client-requested changes that exceed original project scope

2. Refund Process

How to Request a Refund

1. Email your refund request to: refunds@gamedevelopers.store
2. Include your project details, payment information, and reason for refund
3. Provide any supporting documentation if applicable
4. Allow 3-5 business days for initial review

Refund Processing Timeline

• Review Period: 3-5 business days to assess the request
• Decision Notification: Within 7 business days
• Processing Time: 5-10 business days after approval
• Payment Method: Refunds processed to original payment method

3. Project-Specific Policies

Custom Game Development Projects

• Refunds calculated based on milestone completion
• Completed and approved work is non-refundable
• Source code and assets remain with client for paid portions

Monthly Service Plans

• Cancel anytime with 30-day notice
• Current month charges are non-refundable
• Future month charges will be cancelled

Consultation Services

• 24-hour cancellation policy for scheduled consultations
• Completed consultations are non-refundable
• Rescheduling available up to 2 hours before appointment

4. Quality Assurance

To minimize refund requests, we ensure:

• Clear project documentation and milestone definitions
• Regular progress updates and client communication
• Quality testing before milestone delivery
• Revision opportunities within project scope
• Professional project management throughout development

5. Dispute Resolution

If you're unsatisfied with our refund decision:

• Contact our customer service team for further discussion
• Request escalation to management level
• We aim to resolve all disputes fairly and professionally
• External mediation available for complex cases

6. Contact Information

For refund requests or questions about this policy:

Refund Department: refunds@gamedevelopers.store
General Support: info@gamedevelopers.store
Phone: +92 345 456 7860
Business Hours: Monday-Friday, 9 AM - 6 PM (PKT)

7. Policy Updates

This refund policy may be updated periodically. Changes will be posted on this page with an updated date. Clients will be notified of significant changes that affect existing projects.